Bilingual Helpdesk Analysts (Charlottetown, Prince Edward Island)

Employment type: Full-time
City: Charlottetown
Last visit: 2014-03-24
Author's ads: 1

Posted: 2014-03-24


Innovative | Focused | Experienced |

Buchanan Technologies is an international IT professional service, consulting and outsourcing company. We are committed to delivering cutting edge solutions and creating extremely satisfied customers. To deliver on this promise, Buchanan Technologies employs the best and brightest in the technology field, backs them up with proven processes and maintains an overall focus on the business relationship we have with our clients. It's the perfect combination of people, process and technology.

Our people are our most important and valuable asset. We passionately pursue relationships with our employees, partners, and customers. We work to understand and respect one another's success goals and create an environment that enables and celebrates achievement. Each individual at Buchanan Technologies has a key role in ensuring the company functions smoothly and successfully.

This is why we at Buchanan Technologies begin every new relationship with an employee, partner, or customer by discussing who we are; our Values, Vision, and Direction.

Buchanan Technologies has openings for Bilingual Helpdesk Analysts in Prince Edward Island, Canada.

The Helpdesk Analyst’s primary goal is to deliver superior customer service by efficiently addressing the needs and concerns of customers. Our ideal candidate must possess strong interpersonal skills, experience in MS Windows, Office, Virus/Spyware, VPN, TCP/IP, and LAN troubleshooting experience.  Active Directory, RSA administration, knowledge of Blackberry support, Wireless network troubleshooting would be an asset.  You will also require good judgment as a lot of escalations come during these shifts.

 Skills Required:

Proficient in both French and English, both written and verbal.  Verbal skills will be required in speaking on the phone with clients from multiple locations.

Service oriented attitude, listening skills, confirming satisfaction, efficiency, following procedures

Strong commitment to quality customer service; ability to work collegially with diverse groups and individuals to set goals, establish priorities, and solve complex problems.

Ability to work independently as well as willingness to follow direction and best practices.

Desire to help others and teach.

Strong problem solving/analytical skills along with the ability to multi-task.

Incident Management - creating new incidents, escalating issues, maintaining notes

Documentation skills –updating knowledgebase, SharePoint

Basic knowledge of Windows Server ( 2003, 2008, 2012  Exchange (2007, 2010) and Networking terminology and a desire to learn  Level one Server support

Able to troubleshoot and resolve Desktop issues ( Windows XP, Vista, Windows 7, Windows 8, Microsoft Office 2007, 2010, Outlook 2003, 2010)

Some knowledge in configuring DHCP and Static IP Routes as well as configuring DNS.

Should be familiar with TCP/IP settings and NIC configuration. 

Knowledge on how to isolate connectivity issues. 

Windows User Manager.

We thank all applicants for their interest but only those selected for an interview will be contacted.

To apply for this position, click here

Career Level: Entry Level

Years of Relevant Experience: Less than 1 Years

Education: Diploma

Industry: Business and Professional Services

Job Category: Technology and Digital Media