This position reports to the Manager Customer Service.
Offer customers personalized service and identify their needs
Perform basic operational activities
Complete planned training activities in order to obtain the desired level of knowledge for this function
Learn and respect established policies, standards and procedures
Inform customers on a specific range of Bank products and services related to your function, and make suggestions
Answer telephone calls and respond to customers' requests based on your knowledge
High school diploma and two years' relevant experience or College diploma
Sales and customer service experience
Knowledge of banking products and services, an asset
Bilingualism (spoken and written) - English and French
Diversity is an integral part of the Bank's values and commitments.
Particular condition (external): Please note that the position will be posted for an initial 2-week period, but will remain online until it is filled. After this time, candidates may be selected to fill future positions.