With a history of three decades supporting Canadians, Invesco operates in Canada
under the Trimark, Invesco and PowerShares product brands. Invesco Ltd. is a leading
independent global investment manager, dedicated to helping investors worldwide
achieve their financial objectives. By delivering the combined power of our distinctive
investment management capabilities, Invesco provides a wide range of investment
strategies and vehicles to our retail, institutional and high-net-worth clients
around the world. Operating in more than 20 countries, the company is listed on
the New York Stock Exchange under the symbol IVZ. Additional information is available
Invesco Ltd. is a leading independent global investment management firm, dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, Invesco provides a wide range of investment strategies and vehicles to our clients around the world. Operating in more than 20 countries, the firm is listed on the New York Stock Exchange under the symbol IVZ.
Job Purpose (Job Summary):
To provide support for business application systems in specified business areas related to the investment management industry.
Key Responsibilities / Duties: Resolve application issues, raised by clients on a day to day basis, in an effective and timely manner
Maintain system support documentation for all supported applications, ensuring it is kept up to date
Monitor system integrity through daily system checks, to ensure a high standard of service is provided to clients
Assist with regular system upgrades on applications by reviewing functionality changes (new/amended system testing, client training and updating of support documentation
Advise the team leader in developing improvements to support team processes and procedures and ensure agreed procedures are followed
Provide out of hours, weekend and bank holiday support when required as agreed with Team Lead
Assist with small enhancements on supported systems from time to time
Work Experience / Knowledge: Minimum 2 years of analyzing business or technical problems, and of proposing and implementing solutions preferred.
Exposure to proven systems development experience using structured methods an asset.
Formal training in systems analysis and computer programming an asset.
Understanding of relational database design and development life cycle principles an asset.
Skills / Other Personal Attributes Required: Experience working within the Investment Services industry in either a business or IT related role
Must have strong problem solving capabilities with an analytical, methodical approach
Must have experience analyzing business or technical problems, as well as proposing and implementing solutions
Have a working knowledge of supporting software/systems and how to report problems concerning business applications and data extracts
Possess a good understanding of the business drivers within an investment services company
Must demonstrate a strong customer focused attitude and understand the fundamentals of customer service
Must be capable of communicating and negotiating effectively with all levels of user; both verbally and in writing
Have a strong desire to learn and progress (motivated enough to self learn)
Desire to stay abreast of new development tools and methods
Must have good organization and planning skills
Be able to work under pressure and multi-task
Have the ability to manage conflict
Good inter-personal skills combined with willingness to listen to users, ability to analyze requirements / problems and to propose innovative but workable solutions
Excellent verbal and written skills
Application Support - Experience with VB.Net/C Sql Server, Oracle, Web Services preferred
Data Support - Experience with Sql Server, Oracle, UNIX, Crystal Reports, BOXI, Informatica, and Autosys preferred
Data Support - Knowledge related to transmission methods such as NDM, FTP/SFTP or SDE preferred
Transfer Agency - Experience supporting and integrating custom applications with vendor packages and solutions preferred
Transfer Agency - Previous call center and/or transfer agency work experience a plus
Formal Education: (minimum requirement to perform job duties) Post-secondary education in Computer Information Systems Computer Science is preferred or commensurate relevant work experience
Working Conditions: Normal office environment with little exposure to noise, dust and temperatures.
The ability to lift, carry or otherwise move objects of up to 10 pounds is also necessary.
Normally works a regular schedule of hours, however hours may vary depending upon the global support load or assignment.
Hours may include evenings and/or weekends and may include 24 hour a day on call support by pager and/or cell phone.
Willingness to travel both domestically and internationally. Frequency and duration to be determined by Team Lead.
Canada Overtime Eligible: Not OT Eligible
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.
Invesco is committed to fair and accessible employment practices. If selected for an interview, we will work with you to ensure that your interview is accessible and accommodation is provided. Please contact us at firstname.lastname@example.org or 1.800.874.6275 to let us know if you require accommodation for an interview due to a disability.
Industry: Financial Services and Banking
Job Function: Technology and Digital Media