Data Applications Support Analyst

Data Applications Support Analyst
Employment type: Full-time
INVESCO CANADA LTD
City: Charlottetown
Last visit: 2014-09-02
Author's ads: 1

Posted: 2014-09-02

Description:

With a history of three decades supporting Canadians, Invesco operates in Canada

under the Trimark, Invesco and PowerShares product brands. Invesco Ltd. is a leading

independent global investment manager, dedicated to helping investors worldwide

achieve their financial objectives. By delivering the combined power of our distinctive

investment management capabilities, Invesco provides a wide range of investment

strategies and vehicles to our retail, institutional and high-net-worth clients

around the world. Operating in more than 20 countries, the company is listed on

the New York Stock Exchange under the symbol IVZ. Additional information is available

at www.invesco.com

Invesco Ltd. is a leading independent global investment management firm, dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, Invesco provides a wide range of investment strategies and vehicles to our clients around the world. Operating in more than 20 countries, the firm is listed on the New York Stock Exchange under the symbol IVZ.

 

 

Job Purpose (Job Summary):

To provide support for business application systems in specified business areas related to the investment management industry.

Key Responsibilities / Duties: Resolve application issues, raised by clients on a day to day basis, in an effective and timely manner

Maintain system support documentation for all supported applications, ensuring it is kept up to date

Monitor system integrity through daily system checks, to ensure a high standard of service is provided to clients

Assist with regular system upgrades on applications by reviewing functionality changes (new/amended system testing, client training and updating of support documentation

Advise the team leader in developing improvements to support team processes and procedures and ensure agreed procedures are followed

Provide out of hours, weekend and bank holiday support when required as agreed with Team Lead

Assist with small enhancements on supported systems from time to time

Work Experience / Knowledge: Minimum 2 years of analyzing business or technical problems, and of proposing and implementing solutions preferred.

Exposure to proven systems development experience using structured methods an asset.

Formal training in systems analysis and computer programming an asset.

Understanding of relational database design and development life cycle principles an asset.

Skills / Other Personal Attributes Required: Experience working within the Investment Services industry in either a business or IT related role

Must have strong problem solving capabilities with an analytical, methodical approach

Must have experience analyzing business or technical problems, as well as proposing and implementing solutions

Have a working knowledge of supporting software/systems and how to report problems concerning business applications and data extracts

Possess a good understanding of the business drivers within an investment services company

Must demonstrate a strong customer focused attitude and understand the fundamentals of customer service

Must be capable of communicating and negotiating effectively with all levels of user; both verbally and in writing

Have a strong desire to learn and progress (motivated enough to self learn)

Desire to stay abreast of new development tools and methods

Must have good organization and planning skills

Be able to work under pressure and multi-task

Have the ability to manage conflict

Good inter-personal skills combined with willingness to listen to users, ability to analyze requirements / problems and to propose innovative but workable solutions

Excellent verbal and written skills

Application Support - Experience with VB.Net/C Sql Server, Oracle, Web Services preferred

Data Support - Experience with Sql Server, Oracle, UNIX, Crystal Reports, BOXI, Informatica, and Autosys preferred

Data Support - Knowledge related to transmission methods such as NDM, FTP/SFTP or SDE preferred

Transfer Agency - Experience supporting and integrating custom applications with vendor packages and solutions preferred

Transfer Agency - Previous call center and/or transfer agency work experience a plus

Formal Education: (minimum requirement to perform job duties) Post-secondary education in Computer Information Systems Computer Science is preferred or commensurate relevant work experience

Working Conditions: Normal office environment with little exposure to noise, dust and temperatures.

The ability to lift, carry or otherwise move objects of up to 10 pounds is also necessary.

Normally works a regular schedule of hours, however hours may vary depending upon the global support load or assignment.

Hours may include evenings and/or weekends and may include 24 hour a day on call support by pager and/or cell phone.

Willingness to travel both domestically and internationally. Frequency and duration to be determined by Team Lead.

Canada Overtime Eligible: Not OT Eligible

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.

Invesco is committed to fair and accessible employment practices. If selected for an interview, we will work with you to ensure that your interview is accessible and accommodation is provided. Please contact us at accessibility@invesco.ca or 1.800.874.6275 to let us know if you require accommodation for an interview due to a disability.

Industry: Financial Services and Banking

Job Function: Technology and Digital Media